Refund policy

Here's the Return and Refund policy. Tap copy on the box below and paste it into the Refund policy field in Shopify.

Thank you for shopping with OOBAmulets. Every piece we offer is a sacred, one-of-a-kind item. We want you to feel sure before you buy, and we are always happy to answer questions on WhatsApp or by email before you place an order. If you are in Singapore, you are also welcome to view pieces by appointment at our warehouse in Pasir Panjang.

No refunds, returns or exchanges

Because our pieces are sacred and one of a kind, we do not offer refunds, returns or exchanges, including for change of mind, a change in preference, or buyer's remorse. This applies to full-price items and to items purchased during a storewide sale (including our 11% and 38% promotions).

Please read the product description and photos carefully, and contact us before you order if anything is unclear.

Mainstream items proven not authentic

If a Mainstream item is proven to be fake or not authentic through the process below, we will refund the full amount you paid for that item, and we will also cover all certification costs you have spent.

Por Sala Tan items

Please buy Por Sala Tan items only if you are confident and a trust has been built. I have video and photographic proof of going directly to source these pieces, several times a year. There are no refunds, returns or exchanges on Por Sala Tan items.

How to raise an authenticity claim

For a Mainstream authenticity claim, please contact us promptly after you receive your order, by WhatsApp at +65 9155 7000 or email at overorderbrett@gmail.com, and include your order number and the name of the item.

To support the claim, you will need to take the piece to Samakom to have a certificate done, and keep the receipt. After that, I will personally send the piece in to Samakom again. If it comes back as fake, I will refund the full amount you paid for the item and cover all the certification costs you have spent.

The item must be returned in its original condition, unused, unworn and with any original casing, wrapping or accompanying materials intact, unless we agree otherwise in writing.

If a returned piece has been altered, or its condition differs from when it was sold, we will deduct the cost of restoring it from your refund.

If the piece is confirmed fake, I will cover all postage involved, including returning the piece to us, and we will arrange the return with you once the process is complete.

Damaged or incorrect items

If your order arrives damaged, incomplete, or is clearly not the item you ordered, please contact us as soon as you can, with photos, via WhatsApp or email. We will work with you to put it right.

Questions before you buy

If you would like help choosing a piece, more photos, or a warehouse viewing, please message us on WhatsApp at +65 9155 7000 or email overorderbrett@gmail.com.

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